Myths & Facts About Accessing Services
We recognise the important history, culture and traditions of Gypsy, Roma and Traveller communities.
Families and communities have always played a strong role in supporting one another. At the same time, we understand that accessing services has not always been easy, and some people may have had difficult experiences in the past.
In Sandwell, we are looking to improve how services listen to and support Gypsy, Roma and Traveller communities.
This page has been created to help clear up some common myths, explain your rights when accessing services, and share trusted organisations that can offer support.
Not sure where to start?
If you’re part of the Gypsy Roma Traveller community in Sandwell and are unsure which service is right for you contact our Healthy Sandwell Team.
Myth 1- "You can’t register with a GP if you don’t have a permanent address."
Fact:
You can still register with a GP even if you live on site, travel, or do not have a fixed address.
GP practices can register you as a temporary or permanent patient.
You do not need proof of address or ID to register.
If a GP practice asks for these and you cannot provide them, you can still ask to be registered.
Registering with a GP helps you access:
- Doctors and nurses
- Prescriptions
- Health checks
- Vaccinations
- Referrals to specialists
What to do if a GP refuses to register you
If GP practice says they cannot register, you:
- Speak to the practice manager. Sometimes this can resolve quickly. You can explain that the NHS guidance says people do not need proof of address or ID to register with a GP.
- Contact NHS services for advice. Call NHS 111 or visit the NHS website for help registering with a GP.
- Ask for support from local services. Community organisations can help speak to services on your behalf.
Myth 2- ‘’Healthcare isn’t for Traveller communities’’ or ‘’services will judge Traveller communities’’
Fact:
The NHS provides care for everyone in the UK. This includes Gypsy, Roma and Traveller communities.
Everyone can access GP (doctor) services, regardless of immigration status. Access to some other services, such as hospital treatment, may depend on your circumstances.
You have access to:
- GP appointments
- Mental health
- Maternity care
- Children’s health services
- Vaccinations
- Hospital treatment (may depend on eligibility)
You can:
- Bring a trusted person to appointments
- Ask for a male or female worker where possible
- Ask questions if you do not understand something
Healthcare staff should treat everyone with respect and fairness.
Myth 3- "If you ask for help, social services will take your children"
Fact:
Most services are there to support families, not separate them.
Support might include:
- Help with health and wellbeing
- Advice for parents
- Support in school
- Family support services
Getting help early can often make things easier for families.
You can also visit your local family hub for services and support: www.sandwellfamilyhubs.com
Myth 4- "You have to manage everything on your own"
Fact:
There are many services in Sandwell that want to support Gypsy, Roma and Traveller communities.
You can ask help with:
- Health services
- Housing advice
- Mental health support
- Domestic abuse support
- Children’s services
- School support
You are also able to bring a trusted person with you to appointments if that makes you feel more comfortable.
Myth 5- "Mental health support is not for Traveller communities"
Fact:
Anyone can access mental health support.
Feeling stressed, overwhelmed, anxious or low is common, especially when dealing with difficult life situations.
You can access support through:
- Your GP
- Local talking therapies
- Community support services
It is OK to ask for help.
For more information on mental health services in Sandwell, please explore the service directory.
Myth 6- "You won’t be listened to"
Fact:
Your voice matters.
Services in Sandwell are working to listen better to Gypsy, Roma and Traveller communities, understand experiences, and improve support.
Need help or advice?
If you would like support or help accessing services, you can speak to local organisations or health services in Sandwell.
You can also contact your local GP practice or NHS services for advice.
If something is urgent, you can contact NHS 111, for medical advice.
Myth 7- "Traveller children cannot stay in school if families travel"
Fact:
Children from Traveller families have the right to education.
Schools can support families who travel through:
- Flexible learning arrangements
- Support with attendance
- Help catching up with missed work
Education services aim to help children stay connected to learning.