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Accessibility Statement

This accessibility statement is applicable to content published on the Healthy Sandwell website.

The Healthy Sandwell website is designed for as many people as possible. This means you would be able to:

  • clearly understand our content
  • view images and multimedia
  • zoom up to 300% without text spilling off the screen
  • read the content with good color contrast and font
  • navigate the website using speech recognition software
  • navigate the website using the keyboard
  • listen to the website content using a screen reader (including NVDA, JAWS, and VoiceOver)

How accessible is this website

We fully understand that some content aspects of the Healthy Sandwell Website are only partially accessible.

For example:

  • A few markup validation errors on the website could not be rectified since they originated from the external plugins used.

Measures to support accessibility

Sandwell Metropolitan Borough Council takes the following measures to ensure the accessibility of Healthy Sandwell website:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Appoint an accessibility officer and/or ombudsman.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance levels

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Level A is the lowest. Healthy Sandwell is fully conformant with WCAG 2.2 level AA.

Feedback and contact information

Please let us know if you encounter accessibility barriers on the Healthy Sandwell website:

Your message should include the following:

  • web address (URL) of the content
  • your email address and contact number
  • the format you need like braille, plain text, British sign language(BSL), large print or audio CD

Phone: 0800 011 4656


Healthy Sandwell Facebook 

Healthy Sandwell Instagram

Address: Public Health, Jack Judge House, 10 Halesowen Street, Oldbury

Postal code: B69 3EN

We try to respond to feedback within 2 days.

Reporting accessibility problems with this website

If you find any problems associated with the accessibility requirements of a website, please contact us.

Enforcement procedure

If you contact us to report an issue, but if you are unhappy with our feedback, you can contact Equality Advisory and Support Service (EASS).

Technical specifications

Accessibility of Healthy Sandwell website relies on the following technologies to work with the combination of web browsers and any assistive technologies or plugins installed on your computers like HTML, CSS and JavaScript.

We are committed to making the website accessible in accordance with public sector bodies and regulations in 2018.

Compliance status

The Healthy Sandwell website fully complies with WCAG 2.2 level AA standard, due to the non-compliances and the exemptions listed below.

Non-accessible content

WCAG 1.2.6 Sign Language (Prerecorded) [AAA]

Sign language interpretation is not provided for all prerecorded audio content in synchronized media

WCAG 1.2.7 Extended Audio Description (Prerecorded) [AAA]

Extended audio description is not provided for all prerecorded video content in synchronized media

WCAG 1.4.8 Visual Presentation [AAA]

No mechanism is available to make changes to visual representation of blocks of text like foreground and background colours, width, justification etc

WCAG 2.4.8 Location [AAA]

Information about the user’s location within a set of Web pages is not available for certain inner pages.

WCAG 2.4.9 Link purpose [AAA]

The purpose of certain links cannot be identified from link text alone.

WCAG 2.5.5 Target size [AAA]

Certain links does not meet target input size requirement of 44×44 css pixels

WCAG 3.3.5 Help [AAA]

Context-sensitive help is not available for maps displayed in the website.

How we tested this website

We continuously check the web pages to ensure the website is accessible to wide demographics.

  • We scan the website using Axe DevTools.
  • We check the website content using the latest screen reader versions of NVDA, JAWS, and VoiceOver.
  • We assess the web pages for keyboard accessibility.
  • We also test the individual page’s color contrast using Web AIM.

Limitations and alternatives

Despite our best efforts to ensure the accessibility of Healthy Sandwell, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Healthy Sandwell:

  • Certain PDF documents uploaded to the website are not fully accessible.
  • Uploaded images/videos may not have text alternatives/second media alternatives respectively.
  • You cannot modify the line height or spacing of the text.
  • A few markup validation errors on the website could not be rectified since they originated from the external plugins used

Few features implemented using external plugins put a limitation to make them accessible. The issue could have been addressed if we had used our own custom coding to implement the website features. But external plugins were used as demanded.

This statement was last updated on 06 June 2024It was last reviewed on 06 June 2024.